FAQ
Answers to common questions about scheduling, coverage, and what to expect.
Do you work on both heating and cooling systems?
Yes. We service common residential and light commercial HVAC systems, including furnaces, heat pumps, central air, and ductless systems.
What areas do you serve?
We’re based in Lexington, KY and typically serve nearby communities. If you’re outside the usual area, contact us and we’ll confirm availability.
Do you offer emergency service?
Emergency availability can vary based on demand and technician schedules. Call and we’ll tell you what coverage is available.
What information should I include when requesting service?
Your name, a phone number, the address or general area, and a short description of symptoms. Photos of the equipment label can help but are optional.
Do you provide written service notes?
We provide service notes describing what we found and the work performed.
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